- Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
- Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. These ‘extras’ must be included with your return to qualify for a full refund. When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents.
- Apart fron applicable restocking fee's, shipping charges will not be credited upon return. Many of our items are listed with flat rate shipping and are generally understated. In other words, the shipping charge that was added according to shopping cart could in-fact be much less than the amount it cost us to ship unit out. Shipping for portable AC's is generally $70-$95 per unit depending on weight/dimensions of portable AC and distance from warehouse to delivery location. Mini split AC's are $150 - $250/per unit. Shipping and handling for Air Coolers is $30-35/per unit. This shipping fee will be deducted from the refund if you decide to return, even if the product was sold with FREE shipping promotion.
No restocking fee will apply for returns of unopened, unused, and untested items returned within 21 days of item receipt (delivery). This means that an item must be in re-sellable as new condition. We reserve the right to refuse to issue credit for any item that has been used, misused, damaged or returned past deadline. We also reserve the right to charge a restocking fee of up to 30% on returns of opened, used, damaged products. Additional fees may apply if the item is not returned in its original packaging.